Content Creation and Publishing Services - Processes
Knowledge Generation & Transfer
Any outsourcing and consulting project that we undertake, we ensure transparent processes which are documented; it consists of a set of rigorous guidelines and standards which ensure two-way smooth transfer of data, materials and knowledge at all times. This transformational outsourcing principle gives a sense of continuous control to the client and ensures that at any given time, there are no surprises and we work as an extended arm of the client.
We ensure processes are put in place, first! Our detailing approach lucidly maps each step in the delivery process, whereby we take care of the mentioned steps very pro-actively
Quality Policy & Measures
For all editorial content, design and consultative assignments, the end-product can be subjective and it may result in too many iterations leading to client and team dissatisfaction. To avoid the above situations, we have clear cut measurable performance criteria which is documented and signed off by the client; it includes not only client feedback but an internal peer-review process which helps to measure progress and improvements at each step.
Business case for Business
For any business project, we have a well defined 'skill set and capability index' for employees and the firm; we ensure before taking any business all projects pass the above in manpower expertise, delivery capability & value addition, technological safeguards and profitability index. This way we ensure that all client work is 'win win' and creates value for everybody.